Privacy policy

Privacy Policy

Last updated: July 4, 2026

BOATSOS LTD operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services. If there is any conflict between our Terms of Service and this Privacy Policy regarding your personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect:

Contact information (name, billing address, shipping address, email address, and telephone number).
Payment information (processed securely through our payment providers; we do not store complete payment card details).
Account information (username, password, preferences, and settings, if applicable).
Transaction information (orders, purchases, returns, exchanges, and order history).
Communications with us, including customer support requests.
Device information (IP address, browser type, operating system, device identifiers).
Website usage information collected through cookies and similar technologies.

Sources of Personal Information

We collect personal information:

Directly from you when you place an order, create an account, contact us, or otherwise interact with our Services.
Automatically through cookies and similar technologies when you browse our website.
From Shopify and other trusted service providers who assist in operating our business.
From third-party partners where permitted by applicable law.

How We Use Your Information

We use your personal information to:

Process and fulfill orders.
Process payments securely.
Arrange shipping and deliveries.
Provide customer support.
Manage returns and refunds.
Improve our website, products, and customer experience.
Detect and prevent fraud and unauthorized activity.
Send service-related communications.
Send marketing communications where permitted by law or with your consent.
Comply with legal and regulatory obligations.

Sharing Your Personal Information

We may share your information with:

Shopify to operate our online store.
Payment processors.
Shipping and logistics providers.
Website hosting providers.
Analytics and marketing providers.
Government authorities or law enforcement where legally required.
Professional advisers where necessary for legal or business purposes.

We never sell your personal information.

Shopify

Our store is hosted by Shopify. Information you provide through our website may be processed by Shopify in accordance with Shopify's own Privacy Policy to provide and improve the Services.

Cookies

Our website uses cookies and similar technologies to:

Operate essential website functions.
Remember your preferences.
Analyze website performance.
Improve user experience.
Support advertising and marketing where applicable.

You can manage cookie preferences through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Data Security

We use reasonable technical and organizational measures to protect your personal information. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill orders.
Provide customer support.
Meet legal, tax, and accounting obligations.
Resolve disputes.
Enforce our agreements.

Your Rights

Depending on applicable law, including the UK GDPR and Data Protection Act 2018, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Request data portability.
Lodge a complaint with your local data protection authority.

To exercise your rights, please contact us using the information below.

International Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom or European Economic Area where necessary to operate our business. Where required, appropriate safeguards will be implemented in accordance with applicable data protection laws.